Privacy Policy

1. Introduction

HyperLink ("HyperLink," "we," "us," or "our") provides social media analytics and related tools designed to help users understand content performance across multiple platforms.

This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you when you use HyperLink, visit hyperlink.build, join our waitlist, or connect a supported social media account.

2. Information We Collect

We may collect information that you provide directly to us, information generated through your use of HyperLink, and information retrieved from supported third-party platforms.

Account information

When you create an account, we may collect information such as your email address, authentication information, account identifiers, and related profile details.

Waitlist information

If you join the HyperLink waitlist, we collect your email address and information related to your signup, such as the signup source and date.

Connected social account information

When you connect or add a supported social media account, HyperLink may process publicly available or authorized information relating to that account, including:

• Platform name
• Username and display name
• Profile image and profile URL
• Follower or subscriber counts
• Post and video information
• Publication dates
• Views, likes, comments, shares, saves, and related metrics
• Other analytics made available by supported data sources

Usage and technical information

We may automatically collect information about how you interact with HyperLink, including browser type, device information, pages viewed, feature usage, timestamps, IP address, diagnostic information, and similar technical data.

3. How We Use Information

We may use collected information to:

• Provide and operate HyperLink
• Authenticate users and maintain accounts
• Connect and synchronize supported social media accounts
• Calculate and display analytics and performance metrics
• Identify trends and patterns in content performance
• Develop recommendations, insights, and product features
• Improve reliability, security, and performance
• Respond to support requests
• Send transactional and waitlist-related communications
• Detect abuse, fraud, or unauthorized activity
• Comply with applicable legal obligations

4. Third-Party Services

HyperLink relies on third-party service providers to operate parts of the service. These providers may process information on our behalf according to their own terms and privacy practices.

Current providers may include services used for:

• Database storage and authentication, including Supabase
• Application hosting and deployment, including Vercel
• Transactional email delivery, including Resend
• Retrieval and processing of supported social media data, including third-party social data providers
• Supported social media platforms and their related services

HyperLink does not control the privacy practices of third-party platforms. Your use of those platforms remains subject to their respective privacy policies and terms.

5. How We Share Information

We do not sell your personal information.

We may share information with service providers when necessary to operate HyperLink, provide requested functionality, protect the service, comply with law, or complete a business transaction such as a merger, acquisition, financing, or sale of assets.

6. Data Retention

We retain information for as long as reasonably necessary to provide HyperLink, maintain legitimate business records, comply with legal obligations, resolve disputes, enforce agreements, and protect the security of the service.

Social analytics data and historical metric snapshots may be retained to provide historical comparisons and performance analysis.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based system or method of electronic storage can be guaranteed to be completely secure.

8. Your Choices and Rights

Depending on where you live, you may have rights relating to your personal information, including the right to request access, correction, deletion, or information about how your data is processed.

You may also disconnect supported social accounts or stop using HyperLink at any time.

To make a privacy request, contact us at hello@hyperlink.build.

9. International Data Processing

HyperLink and its service providers may process information in countries other than the country where you live. These countries may have different privacy and data protection laws.

10. Children's Privacy

HyperLink is not intended for children under the age required to consent to online services in their jurisdiction. We do not knowingly collect personal information from children in violation of applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we may update the effective date above or provide additional notice where appropriate.

12. Contact Us

If you have questions about this Privacy Policy or how HyperLink handles information, contact us at:

HyperLink
Toronto, Ontario, Canada
hello@hyperlink.build